General terms and conditions

The Organization

The technical organization of the services has been done by the Travel Agency Tourism Naturanda Environmental S..L with ID code CIAN 416350-2 and CIF B-90054370 and active tourism company registered with the AT / SE / 00072 licence, with address in C / Alfonso XII , 35 and web www.naturanda.com which owns the domain.

Our tourist service is subject to the provisions contained in various laws among which is the Law 16/1987 of 30 July of Management of Overland transport and its subsequent amendments , Decree 168/1994 of 30 May regulating travel agencies and regulation 21/1995 6 July packages and other regulations. When participants traveling in vehicles of more than 9 seats (including driver) applicable law is the Decree 319/1990 of 21 December, regulating passenger transport road by motor vehicles, hapter IV and the service will be contracted out to other transport companies.

Naturanda offers activities and guided tours within Seville and Andalusia. The Transportation and guide are included in the activity and will visit one or several destinations. Futhermore, the customer knows or should know at all times that their payment corresponds to the general visit and not specifically to the transport between one or more destinations.

By hiring our services the client must know that the activities carry some risks. Naturanda has possession of all permits and insurance appropriate and binding relating to a retail travel agency and active tourism company. By hiring our activities you agree that no extraordinary compensation is required to those covered by our insurance regarding events produced in the course of activities or due to any traffic accident or private transport associated with our activities or tours.

If the customer (in the course of the tour) has a grievance or claim, they can immediately indicate the responsibity to the company (guide, accompanying party, director of the group, etc). This will provide the opportunity to correct the mistake when possible.

Naturanda reserves the right to suspend any excursions or tours that are not justified or the minimum number of participants has not been reached. Communication will be made to the interested party the day before the activity is due to take place.

Prices, inclusions , exclusions and payments.

All products, tours and services offered by Naturanda are valid for
the dates appearing this year.

Naturanda does not charge any cancellation fee for changes in dates to reservations done properly, providing the cancellation/change request is received by our customer service department with at least two days prior to the date confirmed for the service and/or tour stated on the contract. Cancellations between one and two days before the completion of the tour/route take a charge of 50% of the agreed price and cancellations less than one day or non-appearance on the our/route will take 100% of the agreed price.

Visits and excursions contained in this programme do not include any extras other than those mentioned in the programme. The tour price has been calculated on exchange rates, rates of guides, museum tickets prices, taxes and fees.

These elements may lead to the revision of the final price, notifying the
modification to the consumer who has already contracted the service, who may withdraw from the trip without penalty or accept the contract amendment. All published prices include VAT. Prices, schedules and routes can also be changed in exceptional circumstances or with sufficient cause. The realization of these trips is conditioned upon a minimum or required number of participants.

The prices listed by Naturanda on a per person basis, unless otherwise specifically stated. Prices are subject to change without notice, unless your reservation has been confirmed. Prices do not include gratuities to guides, personal insurance policies or anything of a personal nature. Prices do not include drinks or meals unless they have been previously listed in the programme as “Included”.

Naturanda accepts the following credit cards: Mastercard, Visa, American Express.
There will be no charge in the payment process for electronic payments. Credit card details are to be taken when booking is made as a deposit in the event of non payment.
No refund will be made once the tour or service has commenced.

A minimum number of 3 people of the same language is required for the tour to take place. The tour might be canceled or runned in a bigger group if we do not get this condition.

IMPORTANT for day trips to Tangier in Morocco and Gibraltar (United Kingdom): COMPULSORY PASSPORT. Valid passport and / or visa are required on the day of travel.

You MUST confirm and obtain any visa requirement before crossing the border. All processing of any type of documentation is the exclusive responsibility of the traveller. The company does not carry out administrative processes.

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