+34 654 871 750 +34 955 220 543 info@naturanda.com 8h-22h
Frequently Asked Questions
Check our Frequently Asked Questions section
1. General questions
You can find the informations regarding to the meeting point and the starting times in the details of each activity. We always recommend our clients to arrive at the meeting point 10 minutes in advance.
You can contact us and we will give you solutions and informations to your suggestions.
All our activities and excursions can be done privately on other dates and times of a day. You can send us your request by contacting us.
Regular activities are organised by a marked itinerary and can not be modified apart from a few exceptions.
Private activities and excursions are 100% modifiable and adaptable to the requirements and preferences of our clients. If you wish to obtain a private service, our staff will attend you and manage everything you wish to do with us.
No. You can also show your reservation from your mobile phone, tablet or other digital devices.
Yes, we have appropriate vehicles. All you have to do is call our office and let us know that you need a special type of transport.
All you have to do is to check if the day you want to book is active in the calendar. You will find it in each activity.
Most of our activities are conducted in Spanish, English, Italian and French.
You can check the available languages in the details of each of our activities.
We also offer activities in other languages privately and on request, so please contact us.
All our activities are carried out normally throughout the year regardless of the rain. If we have to cancel the activities due to extreme conditions, we will offer you an alternative date or an immediate refund of the payment.
2. Reservation process
We offer a 100% secure online payment system. Avoiding fraud and unauthorized transactions.
Our website offers a very easy and intuitive booking service and allows you to implement the payment securely with Visa, MasterCard or PayPal.
You can call directly to any of our offices to check that the reservation was made correctly.
All our activities, whether regular or private, must be paid before the activity is carried out.
To change a date of a reservation or make a cancellation, please contact our customer service team.
Changes and cancellations do not imply any charge as long as the request is received by our attention department and if you have considered the conditions of cancellation of each activity.
Contact with us
Do not hesitate to contact us if you have any other questions. You can do it by phone, sending an email, visiting any of our offices or filling out the form.
