Frequently Asked Questions - Naturanda


+34 654 871 750 +34 955 220 543 8h-22h

Frequently Asked Questions

Check our Frequently Asked Questions section

1. General questions

You can find the informations regarding to the meeting point and the starting times in the details of each activity. We always recommend our clients to arrive at the meeting point 10 minutes in advance.

You can contact us and we will give you solutions and informations to your suggestions.

All our activities and excursions can be done privately on other dates and times of a day. You can send us your request by contacting us.

Regular activities are organised by a marked itinerary and can not be modified apart from a few exceptions.

Private activities and excursions are 100% modifiable and adaptable to the requirements and preferences of our clients. If you wish to obtain a private service, our staff will attend you and manage everything you wish to do with us.

No. You can also show your reservation from your mobile phone, tablet or other digital devices.

Yes, we have appropriate vehicles. All you have to do is call our office and let us know that you need a special type of transport.

All you have to do is to check if the day you want to book is active in the calendar. You will find it in each activity.

Most of our activities are conducted in Spanish, English, Italian and French.

You can check the available languages in the details of each of our activities.

We also offer activities in other languages privately and on request, so please contact us.

All our activities are carried out normally throughout the year regardless of the rain. If we have to cancel the activities due to extreme conditions, we will offer you an alternative date or an immediate refund of the payment.

2. Reservation process

We offer a 100% secure online payment system. Avoiding fraud and unauthorized transactions.

Our website offers a very easy and intuitive booking service and allows you to implement the payment securely with Visa, MasterCard or PayPal.

You can call directly to any of our offices to check that the reservation was made correctly.

All our activities, whether regular or private, must be paid before the activity is carried out.

To change a date of a reservation or make a cancellation, please contact our customer service team.

Changes and cancellations do not imply any charge as long as the request is received by our attention department and if you have considered the conditions of cancellation of each activity.

Contact with us

Do not hesitate to contact us if you have any other questions. You can do it by phone, sending an email, visiting any of our offices or filling out the form.

+34 654 871 750

c/Arfe nº3, c/Alfonso XII nº35, c/Trajano nº6, c/Francos nº19, c/Rastro nº12A (Sevilla)

Naturanda Turismo Ambiental S.L ha sido beneficiario del Fondo Europeo de Desarrollo Regional cuyo objetivo es promover el desarrollo tecnológico, la innovación y una investigación de calidad; garantizar un mejor uso de las tecnologías de la información y conseguir un tejido empresarial más competitivo y gracias al que ha conseguido la Implantación de Web-app landing para mejorar la competitividad de su negocio a través de la incorporación de nuevas tecnologías. Esta acción ha tenido lugar durante el ejercicio 2022. Para ello ha contado con el apoyo del Programa Competitividad Turística de la Cámara de Comercio, Industria, Servicios y Navegación de Sevilla.Una manera de hacer Europa.